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AGB / Bedingungen (eng) |
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Adelaar Terms & Conditions 2006 |
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| Adelaar is available for individual bookings for our Bali to
Komodo itinerary, with diving focused in the Komodo National Park. Groups can also book
into these departures, as well as any custom itinerary. The following
outlines our booking, payment and cancellation policies. |
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| Itineraries: |
- Our scheduled departures from Bali to Komodo begin and end
in Bali, and make stops in Satonda, Banta, Komodo, Rinca,
Sangeang and Moyo. Each trip itinerary is customized depending
on weather and sea conditions, visibility, and of course guest
preference.
- Adelaar reserves the right to change the itinerary
during a trip for any reason it deems necessary (i.e. due to sea
and weather conditions, or in the event that the captain feels
the safety of the ship and/or Her guests are in jeopardy).
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| Booking and Payment for Individual Bookings: |
- Individuals can book for any of our scheduled Komodo trips,
through agents or direct by e-mail or fax. Please include
passenger name, passport number, birth date, and nationality, as
well as cabin preference and any special dietary restrictions.
- A deposit of €250.00 per person must be received to secure a
booking. The deposit is not refundable in the event of a later
cancellation.
- Full balance is due 60 days prior to departure.
If the booking is made less than 60 days prior to departure, the
full payment is due upon booking.
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| Booking and Payment for Group
Bookings: |
- Groups can book for any of our scheduled Komodo trips, through
agents or direct by e-mail or fax. For each member of the group,
please, include: passenger name, passport number, birth date, and
nationality, as well as cabin preference and any special dietary
restrictions.
- The maximum number of passengers is 12.
- A deposit of €250.00 per person is due to secure the
group booking. The deposit is not refundable in the event of a
later cancellation.
- Full payment is due 90 days prior to departure. If the booking
is made less than 90 days prior to departure, the full balance is
due upon booking.
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| Cancellations for Individual and Group Bookings: |
All cancellations must be made by fax or e-mail. The date that
Adelaar receives the cancellation of the booking by e-mail
or fax is the date used to determine the cancellation penalty.
- Cancellation penalties for individual bookings:
- More than 61 days prior to departure: forfeit of deposit.
- Less than 60 days prior to departure: 100% of the individual
cruise price.
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- Cancellation penalties for group bookings:
- More then 91 days prior to departure: forfeit of deposit.
- Less than 90 days prior to departure: 100% of the group
charter price.
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- Once an add-in Diving Komodo Itinerary becomes fully booked
and closed for further bookings, no refunds will be given for
cancellations. This information will be posted on our webpage
schedule, as fully booked. Individual guests are responsible for
checking the website prior to any cancellation.
- A passenger who has booked into a scheduled Bali to Komodo
trip, and who wishes to cancel, has the option to substitute
another person (not already scheduled on the trip) into his
space to avoid the cancellation penalty. Passenger substitution
will be allowed up to three days prior to departure.
- Adelaar will not refund any money to passengers who
fail to show for boarding on the trip departure date, whether
this is due to missed airline connections or from the lack of
proper paperwork required to enter the country, or any other
reason. If an airline connection is missed, Adelaar will
make all efforts to arrange that the passenger can join the
Adelaar at some point in the itinerary. However, the cost to do
so (airfare, small boat transport to Adelaar, or any other cost
involved) is solely the responsibility of the client.
- If the customer interrupts or cuts short a trip for any
reason, Adelaar is not liable to refund any money to the
customer. In cases of emergency such as personal illness or
accident, Adelaar will assist in all necessary
arrangements for the passenger’s return travel. However, the
cost of this is to be borne solely by the passenger.
- For these reasons we strongly recommend the purchase of trip
interruption insurance and/or trip cancellation insurance.
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Additional terms and conditions for group bookings with custom
itinerary: |
- Group bookings that deviate from our published
cruise itinerary or to another destination, will be subject to
the following additional terms and conditions:
- A repositioning fee will be added to the total cost of
the cruise depending on boarding and deboarding ports.
- A deposit of €3.000 will be due within 10 days after
booking. This deposit is non-refundable in the event of a
later cancellation.
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| Cruise price includes: |
- All accommodation onboard the vessel.
- Harbor Fees.
- All meals and snacks, coffee, tea and drinking water.
- Tanks, weights, and weight belts.
- Experienced Divemaster/Instructor.
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| Cruise price does not include: |
- Transfers to and from the harbor.
- Komodo National Park fees, Conservation/camera fees, or Moyo
Reserve fees.
- Rental equipment on board.
- Soft drinks or alcoholic beverages.
- Land programs or any tours on land.
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| Changes to rates: |
- While we try to avoid pricing increases after a charter has
been booked, it is possible that prices could be increased.
Adelaar reserves the right to increase the price up until 61 days
prior to departure The circumstances under which this may occur
are as follows
- Increases in fuel costs
- Increases in port charges
- Currency fluctuations
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| Trip Cancellations by Adelaar: |
- Cancellations due to Customer: Adelaar reserves the
right to cancel a booking if actions on the customer's part give
justifiable cause to do so. In such instance Adelaar
will refund any payments already made. Adelaar will not
be liable for any other costs the client might have in
conjunction with this booking.
- Force Majeure and unpredictable acts of man: Adelaar
reserves the right to cancel a trip for reasons of Force Majeure
(i.e. natural disasters, epidemics etc.) or unpredictable acts
of man (i.e. war, riots, strikes etc.). In the event of this
happening Adelaar will contact the client as soon as a
decision has been made to cancel the departure.
- Trip cancellation by Adelaar for other reasons:
Adelaar reserves the right to cancel a trip for other
reasons that are unpredictable and beyond our control. In this
circumstance we will inform the customer at the earliest
possible date, and a full refund will be issued. In the event of
a cancellation, Adelaar will assist in trying to locate
a suitable replacement vessel. Should the trip have to be
cancelled, Adelaar will not be held responsible for any
related costs (i.e. flights, hotels, or any other such costs)
the client might have in conjunction with this trip.
- Lastly, Adelaar does not offer refunds in the event of
personal injury, airplane delay, mechanical breakdowns, weather,
sickness, strikes, war, criminal acts, quarantine, acts of god,
if another guest requires immediate evacuation and the vessel
must return to port or any other event beyond its actual
control. Guests are strongly advised to have valid dive medical,
travel and cancellation insurances.
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| Damages resulting from personal injury, illness or death: |
- Adelaar is not responsible for any compensation for
any damage that results from illness, personal injuries or death
which may be sustained while on any portion of the trip, whether
this is due to the ownership, maintenance, use, operation or
control of any vehicle (aircraft, automobile, bicycle, boat, or
any other conveyance used in carrying out these trips).
- Adelaar assumes no liability for any damage whatsoever,
caused by failure or delay, irregularities, acts or omissions
that have been provided by owners, operators or public carriers,
even if the service was for and on behalf of Adelaar
- Adelaar shall not be held responsible for any injury
to person (whether or not resulting in death) arising out of any
act of war, insurrection, revolt or other civil uprising or
military action occurring in the countries of origin,
destination or passage.
- In the case of a medical problem or injury occurring during
the trip, either on board or on shore, which results in costs
for medical care, evacuation or repatriation, the responsibility
for payment of these costs belongs solely to the passenger.
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| Certification & Disabilities: |
- Upon boarding all divers are required to show proof of dive
certification, medical diving insurance such as DAN or equivalent
and recent medical statement assuring that they are fit for diving
(< 2 years).
- All divers must complete a liability release waiver prior to
diving.
- Upon payment of the deposit as a diver, the client certifies
that he/she does not have a mental or physical disability that
would make him/her unable to safely take part in the dive program
during the trip.
- Upon payment of the deposit, the client also certifies that
he/she has the diving experience to take part in the dive program
and agrees to follow the instructions of the dive guide/instructor
during the trip.
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| Loss or damage to personal belongings: |
- Adelaar is not responsible for any loss or damage to
a guest's personal belongings while on any portion of the trip.
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